If you have general inquiries, please email firstname.lastname@example.org
If you have a question about your order, drop me a line at email@example.com
Have a return or an exchange? No problem! Simply ship the item back to the return address on the original label (USPS first class is in the $2-$3.50 range) and along side the product you're returning, enclose a note describing what product you'd like to have shipped back to you, or simply request a refund. With half a million likes on facebook, I get like a jillion emails a day so this makes it way easier for me to keep track of returns/exchanges.
If you're wondering about the status of your order, you should have received a tracking number in your shipping confirmation email. Delivery times vary depending on where you're located. A good rule of thumb is allow 1-2 weeks for shipping in the USA and 2-4 weeks international.